Many of us find ourselves confronted with rudeness every day and don?t know how to respond. From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author of Choosing Civility, has the answer. knows that rudeness begets rudeness and, in The Civility Solution,heshowsuswhat to do when confrontedwithbad behavior by being assertive as well as civil. In more than one hundred different situations, he shows us how to break the rudeness cycle by responding to a variety of confrontations from bullying to rude internet behavior or the hurtful words of an insensitive family member. How would you respond to the following?
?A salesperson ignores your requests
?A fellow driver gives you the infamous ?finger?
?Your child?s playmate misbehaves
?Your boss publicly reprimands you
P. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presentslogical solutions that reinforce good behaviorand make our world a more civil place.
Poor service by Amazon November 2, 2008 0 out of 7 found this review helpful
Trying to get Amazon to respond to a poor service situation is impossible. If you have a problem, you can forget about Amazon responding to it. George MontagueThe Civility Solution: What to Do When People Are Rude
Man Handling October 20, 2008 Good tips on how to deal with people that are rude, out of sorts, or just plain ignorant. Wonderful style.
Dealing with rude people. September 18, 2008 1 out of 1 found this review helpful
I bought this book for our daughter who has a job that entails working with the general public. She has gotten so much out of it that she has passed it around the office for others to read.
Pollyanna would not have participated in the Boston Tea Party . . . July 29, 2008 0 out of 34 found this review helpful
If one is mesmerized by the love-in miasma of Deepak Chopra and Scott Peck, you're going to revel in this collection of a how-to-turn-the-other-cheek and always-come-out-smelling-like-a-rose-manual for those whose cowardice needs to be masked lest it be dealt with squarely and forthrightly. Nothing like self-hypnosis . . . I suggest, after having read this and Forni's companion piece (he simply changes the cases of the pronouns, but the sucking up is identical), the reader, for starters, apply all one has gleaned to such little situations as the colonists (you select the one you like the most--you know, Franklin or Washington or Jefferson or one of them there guys . . . )dealing with George III's representatives (but first you'll have to find historians willing to name any of them). However, history does appear to have a number of those who would praise Forni's nambi-pambi approach . . . Neville Chamberlain and Joseph Kennedy with their, in retrospect, outrageous behavior prior to the outbreak of World War II. One simply must question the ostensibly unlimited acquiescence implied by Forni and his acolytes. For those for whom judging the quality of a man by who his enemies are, this is a read to test one's self control.
Required reading for all Humans July 6, 2008 1 out of 3 found this review helpful
Both of Forni's books should be required reading for everyone. Although I wish it wasn't necessary, so many suggestions for situations he presents bring an opportunity for discussion. After listening to my peer groups and young adults, I was ready to offer everyone his books to all for humane reasons. The answers to common sense situations i thought, woke me up to how much work still needs to be accomplished regarding the human condition.
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